Patricia Lieske
uxfol.io/patricialieske
-
How Google rolled out and announced design changes on GMeet
https://workspaceupdates.googleblog.com/2024/06/updated-design-for-meeting-controls-google-meet.html -
Best way to setup icons in Figma design library
https://forum.figma.com/t/every-icon-best-practice-you-need-to-know/6445 -
Click target size desktop WCAG
https://www.w3.org/WAI/WCAG22/Understanding/target-size-minimum.html -
Eliot Noyes
Organic Design in Home Furnishings
https://www.moma.org/documents/moma_catalogue_1803_300190105.pdf -
Paul Rand, Cassandre
Paul Rand
https://www.google.ie/books/edition/Thoughts_on_Design/UAZpAwAAQBAJ?hl=en&gbpv=1&printsec=frontcover
Cassandre
https://www.grapheine.com/en/history-of-graphic-design/cassandre-the-magnificient -
UX Design blogs
Overview
https://designlab.com/blog/top-ux-design-blogs
Blogs
https://uxdesign.cc/
-
-
Spinner, blocked UIs
https://uxdesign.cc/loading-progress-indicators-ui-components-series-f4b1fc35339a -
Figma: Modes for breakpoints
2:50 in Advanced Figma Tips & TricksScreenshot 2024-07-08 at 12.05.35.png
Screenshot 2024-07-08 at 12.05.48.png
Screenshot 2024-07-08 at 12.06.37.png
-
Disabled buttons
https://www.smashingmagazine.com/2021/08/frustrating-design-patterns-disabled-buttons/
Questions helping create a good UX with disabled states -
Pagination vs. Load more vs. Infinite scrolling
https://www.smashingmagazine.com/2016/03/pagination-infinite-scrolling-load-more-buttons/
https://medium.com/@itsanuragjoshi/pagination-vs-infinite-scroll-vs-load-more-data-loading-ux-patterns-in-react-cccd261d3984 -
When to use buttons when to use icons in ui design?
https://blog.thenounproject.com/how-to-use-icons-in-ui-and-ux-design-best-practices/
https://m3.material.io/components/icon-buttons/guidelines -
-
List of common resolutions
https://en.wikipedia.org/wiki/List_of_common_resolutions -
Anatomie einer Website - Definitionen, Grundlagen, Basics, Page Layout, Atomic design, Atome, Module, Komponenten
https://www.webdesign-essentials.ch/kategorien/anatomie-einer-webseite -
Grid areas, Understand CSS grids
https://developer.mozilla.org/en-US/docs/Web/CSS/CSS_grid_layout/Grid_template_areas -
👩🏽🎓 AI conversation types, Action, Persuade, Clarify framework, Design critique
https://www.nngroup.com/articles/AI-conversation-types
https://www.youtube.com/watch/AS6-2YJ3PQg
https://www.nngroup.com/articles/design-critiques/
https://media.nngroup.com/media/articles/attachments/NNg_UXCritiqueCheatsheet.pdf
Top 10 UX Videos of 2023 -
DYNAMIC CHECKBOXES USING BOOLEAN VARIABLES
https://www.youtube.com/watch?v=bQDBkK63BnI&ab_channel=Undesign -
Reading about design system in detail
https://www.smashingmagazine.com/2023/12/building-components-consumption-not-complexity-part1/
https://medium.com/eightshapes-llc/component-specifications-1492ca4c94c -
Github underlines links styling
https://github.blog/changelog/2023-10-18-new-default-underlined-links-for-improved-accessibility/#:~:text=By%20default%2C%20links%20within%20text,managing%20the%20appearance%20of%20links. -
-
The ELIZA Effect: Why We Love AI (NNg)
The ELIZA Effect: Why We Love AI (NNg)
Users quickly attribute human-like characteristics to artificial systems, which reflect their personality back to them. This phenomenon is called the ELIZA effect.
"Is the goal to encourage a feeling of emotional connection or understanding, or to increase the productivity of a knowledge worker?" -
Hatch conference
Getting your Buy-In! (Kevin Hawkins)We track the web, so you don't have to. A daily newsletter of curated AI startups, demos, news, and more.Screenshot 2023-10-06 at 11.08.34.png
Screenshot 2023-10-06 at 11.09.04.png
Screenshot 2023-10-06 at 11.09.17.png
Screenshot 2023-10-06 at 11.09.44.png
Screenshot 2023-10-06 at 11.12.29.png
Screenshot 2023-10-06 at 11.12.58.png
-
-
-
Top 10 Best #UX articles Børge Kristensen
Top 10 Best #UX articles from Børge Kristensen
http://semanticstudios.com/user_experience_design/
A concise overview of some principles to consider designing from the psychologic perspective https://uxmag.com/articles/the-psychologists-view-of-ux-design
How to not make fast recommendations based on assumptions https://articles.centercentre.com/recommendation/ -
-
-
Questions & automating UX research & Difference between data, finding and insight & design risk assessment
https://www.nngroup.com/articles/the-funnel-technique-in-qualitative-user-research
https://www.indeed.com/career-advice/interviewing/problem-solving-interview-questions
https://www.nngroup.com/articles/automating-research-workflows
https://www.nngroup.com/articles/data-findings-insights-differences
https://www.nngroup.com/articles/design-risk-management -
Cascading components, nesting components, complex
Cascading Components: a different way to organize Figma variants
Design system breakdown: checkbox & radio
Design System Breakdown: Button
Button component example.png
Screenshot 2023-06-09 at 08.29.31.png
-
Figma tips & trics
https://arounda.agency/blog/10-figma-tips-and-tricks-for-designers-in-2023
-
All available Figma shortcuts Ctrl+Shift+?
- Select what you want to scale, hold the selection and press K on the keyboard, maximize or minimize your group to the needed size, and enjoy the maintained proportions and properties.
- Copy object properties such as fills or text style Ctrl+Opt+C to and Ctrl+Opt+V
- When you have chosen a frame or group, press Return to select all children and Shift+Return, and you climb back up to the parent.
- Copy link (to Figma file) Cmd + l, with a frame/object selected Cmd + l links to the frame, also works for prototypes
Put images into Placeholder Shapes in No Time
Select multiple images, then press Ctrl+Shift+K. Now when you click on the shapes, the images will fill them in one after another. You will then be able to click on shapes, and it will fill them with the selected images one after another.
- Directly selects a grouped/nested object without having to click multiple times click on the object with Cmd pressed
- Export/Copy as PNG Cmd + Shift + c, pate normally with Cmd + v
Office hours: Figma like the pros (2023)
🤩 Find some tricks about portfolio presentation around 32:57 (e.g. how to use off-screen scrolling to reveal additional information)- Find some researcher's tricks around 43:43 (e.g. how to use screenshots of the prototype for teammates to post notes on during the testing session)
- Double-click a layer icon to focus on it
-
All available Figma shortcuts Ctrl+Shift+?
-
Radio buttons and checkboxes
https://uxmovement.com/forms/why-radio-buttons-and-checkboxes-cant-co-exist/ -
Suggesting icon adaptions
Make outline thicker to work better with typographyScreenshot 2023-05-10 at 14.43.51.png
Round the arrow end to make the arrow stand out from the box and to enhance the cut in the box.Screenshot 2023-05-09 at 08.58.12.png
-
-
AI
https://app.writesonic.com/template/1a78462c-fdb6-43a4-a0be-e810dbfffd8f/chatsonic/c608104e-9b88-4ac9-83f2-e8e63fb4b072
Screenshot 2023-04-18 at 11.44.01.png
Screenshot 2023-04-18 at 11.48.23.png
Screenshot 2023-04-25 at 10.53.42.png
Screenshot 2023-04-25 at 10.54.50.png
Screenshot 2023-05-19 at 14.16.38.png
Screenshot 2023-05-19 at 14.16.09.png
-
Deprecate components in Figma
https://medium.com/onfido-tech/how-to-deprecate-old-components-in-figma-design-systems-7978ea8e045e -
The article that made me cry this morning or Design for Knowledge based organizations
https://www.dougengelbart.org/pubs/seminars/sembinder1992nov/T.pdf -
-
Continue watching Design tokens plugin
- The annotation feature of the Design tokens plugin in the "Inspect" Tab adds annotations with the token names
- Test tokens in design https://www.style-dictionary-play.dev/
- IDE (=XCode) in the browser https://replit.com/
Best practices for turning design systems into token design sytems
- Use Similayer plugin to find similar styles
- Create and apply token with help of Remapping from Figma tokens plugin
- Use semantic tokens e.g. background default > Theme-level decisions not global options
- Component level decisions > Theme level decisions > Global options
- Scale tokens: Scaling typography with base font size 16 and multiply with scale (e.g. 16 * scale.h4)
- Tool to Create Documentation for Figma tokens
-
Arguments/ Arguing on a scale
"Hold on a second. I'm like a two-out-of-ten on this. How strongly do you feel?""I'm probably a six-out-of-ten", I replied after a couple of moments of consideration.
"Cool, then let's do it your way."
https://capwatkins.com/blog/the-sliding-scale-of-giving-a-fuck -
-
Inspirational links from Figma in the file - colors
Tools
For color palette: LeonardocolorStructure for shades: Radix
Design System: Supernova (Vorteil: automatisierte Einbettung der Komponenten)
Plugins
Leonardo ConverterTokens Studio for Figma
Celonis | Token Foundation
Naming Tokens in Design Systems
Celonis | Documentation toolsScreenshot 2023-02-21 at 14.28.40.png
Screenshot 2023-02-21 at 14.30.06.png
Screenshot 2023-02-21 at 14.31.43.png
Screenshot 2023-02-21 at 14.33.37.png
Screenshot 2023-02-21 at 14.35.31.png
Screenshot 2023-02-21 at 14.37.42.png
Screenshot 2023-02-21 at 14.42.10.png
Screenshot 2023-02-21 at 14.48.02.png
Screenshot 2023-02-21 at 14.50.09.png
Screenshot 2023-02-21 at 14.52.16.png
Screenshot 2023-02-21 at 14.52.51.png
Screenshot 2023-02-21 at 14.53.52.png
Screenshot 2023-02-21 at 14.54.38.png
-
Links to research colors
http://www.huevaluechroma.com/
https://makingamark.blogspot.com/p/making-mark-introduction-to-colour.html
Books
https://www.amazon.com/Visual-Intelligence-How-Create-What/dp/0393319679
https://www.amazon.co.uk/Color-Course-Mastering-Mixing-Colors/dp/1585422193 -
Design Token Pipeline
https://bradfrost.com/blog/link/building-better-products-with-a-design-token-pipeline/ -
Apple colors
https://developer.apple.com/design/human-interface-guidelines/foundations/color#specifications -
Giving specific design component feedback
fullscreen.gif
Name propertiesScreenshot 2023-02-08 at 14.43.54.png
Move the "closed" state to the right position so that a designer can easily switch between the statesScreenshot 2023-02-08 at 14.48.05.png
Truncate inputsScreenshot 2023-02-08 at 14.53.36.png
-
Giving design feedback
https://www.toptal.com/designers/design-leads/giving-feedback -
Focus state – Links to read
WCAG Understanding focus
https://www.sarasoueidan.com/blog/focus-indicators/ -
Funnel technique in Usability testing
Funnel technique in Usability testing
When testing a specific feature start with broader task. (...) follow-up with directed tasks.
Questions • Usability testing • Interviewing -
📄 Accessible font icons
https://fontawesome.com/docs/web/dig-deeper/accessibility -
Do we want an "auto-save" functionality?
No, not for the tenant detail panel. Autosave is working good for toggles in settings or for helping a user focus on work (and not worry about saving).
https://ui-patterns.com/patterns/autosave
https://www.figma.com/blog/behind-the-feature-autosave/
https://uxdesign.cc/designing-a-user-friendly-autosave-functionality-439f2fe4222d -
NYT Product Discovery Research Activities
https://www.slideshare.net/almingwork/nyt-product-discovery-activity-guide -
Continuous Delivery Habit Masterclass
https://www.producttalk.org/hypothesis-testing/
-
To read "Research synthesis"
https://uxtools.co/blog/quicker-ux-research-synthesis/
https://uxdesign.cc/synthesis-how-to-make-sense-of-your-design-research-d67ad79b684b
https://www.uxmatters.com/mt/archives/2009/04/analysis-plus-synthesis-turning-data-into-insights.php -
User Research at Gitlab
Defining goals, objectives, and hypotheses
Research Insights
"Informative insightsInformative insights help us learn about something or someone and don’t result in immediate action. Instead, these insights help build knowledge about our users, industry, competitors, and so on. For example:
- Most developers who took part in the survey were first introduced to GitLab while they were in school.
Actionable insights
Actionable insights always have a follow-up action that needs to take place as a result of the research observation or data, and a clear recommendation or action associated with it. An actionable insight both defines the insight and clearly calls out the next step. For example:
Users weren't able to submit a merge request in the proposed design because they couldn't find the “Submit” button. They expected it to be located at the top of the page. Action: Iterate on the design to relocate the 'Submit' button to the top of the page and retest (link to Issue # XYZ)."
Analyzing and synthesizing user research data
"While capturing your research data, you'll focus on documenting observations (what you saw the user do, or what problems you saw/heard them experience) and quotes (the verbatim of what the user actually said, in quotation marks). You may also want to make notes on early interpretations (what you believe something a user said or did means) and possible solutions (concrete ways to solve the problems identified)."
Insights Checklist
Documenting research findings
"The UX Research team has always faced challenges in finding the best way to create research reports that are easy to digest and access. When using methods such as PDFs, Google docs, and even GitLab CE issues themselves, it was difficult to track and share study findings. Additionally, since we are often asked to readily recall information we've learned in prior studies (…) The goal of Dovetail is to make research findings searchable, concise, and easy to reference." -
Ideas on how to think through different use cases beforehand?
StefanIMG_6032.jpg
-
-
I like how slack announce new features
Screenshot 2022-01-06 at 08.32.19.png
Screenshot 2022-01-06 at 08.32.28.png
Screenshot 2022-01-06 at 08.32.51.png
Screenshot 2022-01-06 at 08.33.12.png
-
-
-
Measure time off requests errors
Screenshot 2022-01-03 at 16.55.46.png
Screenshot 2022-01-03 at 16.42.29.png
-
Read about UX research
✅ Research at Maze
https://www.smashingmagazine.com/2021/12/tools-tips-resources-to-build-better-user-experiences/ -
Analyse comment data
Screenshot 2021-12-21 at 15.21.29.png
Screenshot 2021-12-21 at 15.22.00.png
Screenshot 2021-12-21 at 15.22.12.png
Screenshot 2021-12-21 at 15.22.19.png
-
Reminder: Create email templates
https://support.google.com/a/users/answer/9308990?hl=en
🇺🇸🇬🇧
Hello!
I hope you are having a great start to the day.
We are already looking forward to our interview today at 3:30 pm (CEST). We will talk about Capacity planning and specifically about how you calculate the Time Off quota.
To make sure we are well prepared:
Have Google Meetings worked well for you in the past?
If not or any other question comes up, let me know.
Thank you,
🇩🇪
Hallo!
Ich hoffe, Du hast einen wunderbaren Start in den Tag.
Wir freuen uns bereits auf unser Interview heute um 14 Uhr. Als Erinnerung: Es wird um das Thema Urlaub und Deine Bedürfnisse dazu gehen. Damit alles gut vorbereitet ist, wollte ich nur kurz nachhaken:Haben Google Meetings für Dich in der Vergangnheit gut funktioniert?
Falls nicht oder andere Fragen auftauchen, lass es mich gerne wissen.
Liebe Grüße und bis heute Nachmittag, -
-
-
Focusing
https://www.kraft-der-ruhe.de/
https://t.me/blancasadventskalender
https://open.spotify.com/track/65HCrfE4O22mqsv2Y6jEJ1?si=46e826890ec2445f&nd=1
Schüttelmusik
https://open.spotify.com/track/49APDm3VaQJtZghl3NB67z?si=3221cee9de8a4d39&nd=1 -
Read: Ask the ‘right’ questions in the ‘right’ way
Five senior research leaders on how to ask the ‘right’ questions in the ‘right’ way
The TEDW method promotes conversations over interviews, by ensuring you are asking open-ended questions.
TEDW stands for:
“Tell me about…?” Or
“Explain what you mean by…?” Or
“Describe…?” Or
“Walk me through…?” -
Read: How to Remove Features Without Pissing Off Users
How to Remove Features Without Pissing Off Users
Satisficing
Kano Model919331a87aafad9ad25246c957fd9fa5.png
0e41c74e902039957058d17989641c4e.png
db919b8a48ea268041e5a1480a5feca7.png
-
Timestamp announced in the newsletter
Screenshot 2021-11-24 at 18.00.03.png
Screenshot 2021-11-24 at 18.00.15.png
-
Iteration 1 on Experience map
Time Off Experience Maps - Experience Map Time Off.png
-
Consolidated Experience Map
Screenshot 2021-10-01 at 15.30.04.png
Time Off Experience Maps - Experience Map Time Off.png
-
-
Graphic for All hands meeting
Final graphic
Scribble used in All hands presentationScreenshot 2021-09-21 at 18.02.38.png
Screenshot 2021-09-21 at 18.21.09.png
Screenshot 2021-09-22 at 09.59.42.png
-
Prepare satisfaction metric meeting
Measure satisfaction
How-to-improve-customer-satisfaction-csat.jpeg
Research
https://www.questionpro.com/blog/metrics-to-measure-customer-satisfaction/
https://www.questionpro.com/blog/how-to-measure-customer-satisfaction/
https://www.questionpro.com/customer-satisfaction.html
https://www.questionpro.com/blog/top-customer-satisfaction-survey-questions/
https://blog.hubspot.com/service/customer-satisfaction-survey-examples
https://survicate.com/customer-satisfaction/metrics/
https://helpcrunch.com/blog/customer-satisfaction-metrics/
https://www.hotjar.com/net-promoter-score/how-to-calculate/
https://www.hotjar.com/nps-calculator/
https://docs.google.com/spreadsheets/d/1oYOgeYzHwlL7Ub1oVeXLn4MSPKxmnMjTLgd1EftUl7k/copy
Determine goal
Benefits-of-customer-satisfaction-surveys.png
Why do we measure it?- Track impact of changes on Time Off module
Underlying business goals- reduce churn/ increase loyalty
- nurture promoters
- reduce acquisition cost/ increase sales
- upselling to advanced+ tiers
- gain a competitive advantage through market differentiation
Product goals- reduce effort/time for planners on managing Time Off
- increase employee satisfaction through empowerment
Requirements- Keep it as short and simple as possible to make it as easy as possible for users to answer it.
- “The best time to conduct a customer satisfaction survey is immediately after the point of experience. As the emotions are still afresh in memory, researchers can trust the CSAT data.”
- “However, CSAT surveys must be conducted at regular intervals to check for any change in experience with the change in time.”
Possible metrics
CSAT Customer Satisfaction ScoreHow would you rate your overall satisfaction with injixo’s Time Off functionality?- 😡 Very unsatisfied
- 🙁 Unsatisfied
- 😐 Neutral
- 🙂 Satisfied
- 😍 Very satisfied
CSAT = (N° of satisfied users / total users) x 100
NPS – Net Promoter Score
…helps measure loyalty by asking your users their willingness to recommend your brand to their peers and loved ones.
How likely are you to recommend our products and services to your loved ones and colleagues?
very unlikely 0 1 2 3 4 5 6 7 8 9 10 very likely
NPS+
What is the main reason to give us that rating?How can we improve?
✨ Voting system where other survey respondents can vote for specific feedback from other customers
https://www.questionpro.com/features/advanced-net-promoter-score.html
CAC – Customer Acquisition Cost
measure customer service quality and overall customer satisfaction. While it is more used in sales and marketing, it can also be crucial for customer satisfaction.
To calculate CAC, divide all of the marketing expenses by the number of customers gained in a particular period.
CES – Customer Effort Score
helps determine the ease of using your products or services. combined NPS and CSAT. CES surveys are aimed at decreasing effort and increasing loyalty. There could be follow-up questions depending on what you intend to achieve via the study.
Overall, how easy was it to solve your problem with injixo's Time Off today?
- Very easy
- Easy
- Neither
- Difficult
- Very difficult
CES = % Easy - % Difficult
CSS – Customer Service Satisfaction
Feedback from your customers every time they interact with your product. You can do this via forms, pop-ups, live chat, or online surveys.
E.g. survey with multiple questions that serve measurement goal, e.g.:
On a scale of 1 to 10, how satisfied are you with your experience in injixo’s Time Off today?How do you feel about the last time you used Time Off in injixo?How can we better support your business’s/your goals?
Which Time Off features do you consider the most valuable?
What would you improve if you could?What points of friction have you encountered while using Time Off?If you had a magic wand that could improve one thing in Time Off, what would you improve and why?What’s your most important priority when managing Time Off?What’s your biggest roadblock when trying to manage Time Off?
Example question catalog
https://blog.hubspot.com/service/customer-satisfaction-survey-examples
CHS – Customer Health Score
Customer health lets you know if your customers will stay with you or churn over time. Determined by the aspects such as:
- Product usage period
- Product type (license level – free or paid)
- Number of interactions with the support team
- Money spent with your brand
- Their willingness to answer your surveys
- How long do people use your product?
- How many products do clients use?
- Are they using a free version or a premium one?
- What number of upsells do you have?
- How much money do customers spend with you?
- How often do they contact your support team?
- How willing are they to participate in other surveys?
- Are top executives the users of your product (for B2B products and services)?
CCR – Customer Churn Rate
CCR = (N° of customers churned in time period / Total n° of customers in the time period )x 100
Customer reviews
Live Chat
-
-
Prepare usability testing
Read articles to prepare and learn
- Usability 101: Introduction to Usability
- Turn User Goals into Task Scenarios for Usability Testing
-
Checklist for Planning Usability Studies
Test Guide
Date 7.09.2021 · 10:15 am · RecordingParticipants Stefan Kuehn · HSE 24
Danke, dass Du Dir Zeit nimmst, mit uns an dieser Verbesserung für das Mitarbeiter-Portal zu arbeiten. Bevor wir anfangen: Ist es okay, wenn ich dieses Gespräch für interne Zwecke aufnehme?Kurze VorstellungsrundeWas ist Deine derzeitige Rolle bei HSE24?
In dieser Rolle, was sind Deine Hauptaufgaben?Welche Teile des Mitarbeiterportals nutzt Du am häufigsten?Das letzte Mal als Du Urlaub beantragt hast, welche Informationen waren für Dich wichtig?Habt ihr auch unter tägigen Urlaub bei Euch?Magst Du uns kurz sagen, was Du hier siehst?Optional: Aktivität: Stell Dir vor, Du musst einen Termin für Physio machen. Suche dafür einen Tag, an dem Du Dir für zwei Stunden frei nehmen willst.Aktivität: Stell Dir vor, Du möchtest Urlaub machen. Suche dafür eine Woche, die Du beantragen möchtest.Du willst wissen, an welchem Tag Du arbeitest und an welchem nicht. Wie findest Du das heraus?Ist das für Dich wichtig? Warum? Was möchtest Du an Informationen sehen?Optional: Was bedeuten die Farben im Kalender für Dich?Optional: Was bedeuten die fett gesetzten Tage im Kalender für Dich?Hast Du Fragen an uns? -
Check accessibility for colours in injixo ME calendar view
Accessibility check for colour contrast
injixo ME calendar view -
Interviews to validate Time Off high level concept
QuestionsWhat is your role at [company name]?In this role, what are your main tasks?Which parts of injixo are you using at least once a week?I would like to zoom out a bit and take a look at Time Off management from a bigger perspective.
Open slide deck with questions and statements.Thinking of Time Off management, what are the top three adjectives that come to your mind?Tell me about the last time that you processed Time Off requests, did you feel good or bad afterward? Why?Imagine your ideal Time Off solution – could you describe to us what would it look like?In terms of your holiday year – when does it start and end?How would you like to manage Time Off requests – in hours or days?
We are now going to go through some statements with you. We are interested if you agree or disagree with the statement.Do you agree with this statement? Why (not)? Why is that important to you?- I don’t want to spend any manual effort on time-off management.
- I don’t care who takes time off and when as long as my planning goals are met.
- First come, first serve is always the fairest option.
- I don’t mind automated processes as long as I’m the one defining the rules.
- I’m always the “bad guy” or girl who declines vacation requests.
- My work directly empowers employees.
- Employee empowerment is a business goal.
Is anything important missing regarding Time Off, that we didn’t cover today and that we shouldn’t forget?Screenshot 2021-08-09 at 13.52.51.png
-
Determine how we can redesign employee requirement
- Interview CX
Screenshot 2020-12-14 at 18.17.28.png
- Interview CX
-
High-level UX concept for redesigning SchedulePro views
Understand the scheduling process- Note down questions and way of proceeding
99E86B67-3E0B-4624-8B43-9D1387F5CC80.jpeg
- Collaborate with function lead to making a research plan
Process&Method_applied.png
Plan.jpg
Research Plan.png
- Check Customer Onboarding Survey for pain points regarding scheduling
Quotes Customer Onboarding Survey.png
- Create prototype variants
- In Schedule on coverage panel
- In Schedules as a subpage
- In the Forecast on "Staff requirement" sheet
- In Forecast as subpage (favorite option)
Screenshot 2020-12-18 at 18.02.49.png
- Check analytics and create a dashboard with a developer
Screenshot 2020-12-18 at 14.53.24.png
- Check Tickets for pain points regarding scheduling
- Review existing user journey maps and combine them
-
Integrate Shift Center streaming into injixo
- Short coordination to technical restrictions
- Design for Filter bar on top of the streaming iframe
- Design parameter modal
- Prototype modal flow
Old view with modal
Old view with modal.png
New view with modalShiftCenterModal.png
Rough FlowModal flow.gif
