December 10th, 2020

High-level UX concept for redesigning SchedulePro views

Understand the scheduling process

Note down questions and way of proceeding

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Collaborate with function lead to making a research plan

Process&Method_applied.png

Plan.jpg

Research Plan.png

Check Customer Onboarding Survey for pain points regarding scheduling

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Create prototype variants
- In Schedule on coverage panel
- In Schedules as a subpage
- In the Forecast on "Staff requirement" sheet
- In Forecast as subpage (favorite option)

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Check analytics and create a dashboard with a developer

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Check Tickets for pain points regarding scheduling
Review existing user journey maps and combine them